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Support Executive

  • Posted by Zong
  • 2021-06-25 07:25:49
  • Islamabad
  • Rs80,000.00 - 85,000.00 / Month
Expired on August, 09 2021

DUTIES AND RESPONSIBILITIES: :

  • Monitoring monthly, daily, hourly, per minute incoming and outgoing traffic
  • Troubleshooting all kinds of irregularities on the system, managing tickets from inside and outside stakeholders
  • Performing hourly & daily routes testing as required by business development team.
  • Monitoring system health of hardware
  • Analyzing traffic trends on minute, hour, day, and monthly basis and quickly sharing analysis with business development team
  • Swift communication of ongoing tasks with internal and external stakeholders on Skype & outlook.
  • To Provide step by step recommendations for solving different types of technical issues in troubleshooting various trouble tickets from our customers
  • To provide technical assistance to immediate supervisor in whatever task he assigned
  • Timely coordination with our clients and vendors to solve their queries
  • Analyze Wireshark traces to troubleshoot an issue and find out the root cause
  • Downloading and managing EDRs as required by internal or external stakeholders
  • IPsec VPN Creation, Management/Troubleshooting
  • Statistical Report making
  • Carrier onboarding, Technical Interconnection (SSL, VPN, and API), SMPP channels (Creation, Management and Troubleshooting) under specified duration
  • Routing and Provisioning
  • Knowledge Deliberation and sharing within the team.
  •  

Type:
Contract
Availability:
Full time
Views:
44
Salary:
Rs 80,000.00 - 85,000.00 / Month
Contact Name:
Zong

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