· Work closely with the Product Development, Product Owners and Subject Matter Experts. Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
· Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
· Write, rewrite, edit, and proofread various technical content. Evaluate current content and develop innovative approaches for improvement
· Quickly grasp complex technical concepts and make them easily understandable to our target audience.
· Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
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