Responsibilities

The primary focus of this role will be day-to-day systems administration and advanced troubleshooting of Microsoft distributed systems, as well as some project support as needed

• VMware vSphere administration supporting production and DR sites
• Support Active Directory in a multi-site environment
• Administer Windows Server 2008/2012/R2/2016
• Administer Office 365, including administering and troubleshooting Azure MFAAWS
• Administer Windows-based backup solutions for weekly operational troubleshooting and job status reporting
• Work with security engineers on the remediation of PEN testing/security audits including documentation of remediation steps
• Administer Windows Remote Desktop Services. Citrix XenApp for desktop and application deployment
• Provide Tier 3 Support
• Assist Tier 1 and 2 support to ensure customer satisfaction and metrics are met
• Act as an escalation point for Tier 2 end user incidents and problems
• Provide problem management and resolutions Respond to post-project technical support calls that are escalated from Level 2 or Level 3 NOC center
• Solve problems related to installation, implementation, maintenance and operations of hardware and software and related infrastructure components
• Install, upgrade and remove server applications
• Perform direct follow-up with clients regarding remediation where appropriate
• Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure
• Document all policies, procedures and standards around the build and continuing operation of servers and systems
• Manage tickets / tasks within a structured ticket management system
• Experience with Cloud hosting, computing and storage solutions (AWS, Azure etc.)

Qualifications

• Bachelor's degree (B.S.) in computer science, information systems or a related technical discipline is desired
• Over five years of in-depth support experience and a solid general understanding of Microsoft Windows Architecture — SQL Server, Windows Server, Active Directory (AD), Office 365 (O365) and Exchange