Key Responsibilities:

• Manage fiber optics team to support the fiber network, its implementation and maintenance.
• Manage fiber engineering network maintenance support 24/7.
• Schedule and prioritize the workload of the fiber engineering and external vendor resources.
• Manage record documentation completed by Fiber teams and contract resources associated with Cybernet/StormFiber
• Overall responsible for fiber asset management associated with the implementation and maintenance of fiber networks and services’ fiber network infrastructure.
• Work jointly with the leadership from the NOC, Field Operations, and Change management teams.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverable and supporting workflows in order to measure operational performance, identify and assess areas of opportunity for improved process efficiencies and performance.
• Manage the assigned areas respective CAPEX and OPEX budgets.
• Maintain quality service by understanding and enforcing organization standards.
• Develop and coach employees, as well as ensuring similar opportunities throughout the team. Identify training gaps and create a career path for team members.
• Review and maintain splice plans, test result, and as-builds
• Attend site walk outs with customers
• Assist in estimating, project scheduling and staff scheduling
• Attend weekly project status meetings
• Assist crews in troubleshooting through the use of Industry software, maps and designs
• Ensure that projects activities move according to predetermined schedule
• Assist in devising the project work plans and make revisions as needed
• Monitor the progress of the fiber projects on a regular basis and report regular status updates to the Senior Project Manager and customers as needed
• Periodic inspection of work sites
• Ensure project documents are complete
• ensure the Installations within the defined TAT, a quality check of deployments, drive the strategy to overcome the ground challenges