Duty Manager-Hospitality
People
- Lahore, Punjab
- Permanent
- Full-time
- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guests.
- Assists in VIPs arrival departure in absence of guest relation officers.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
- Prepares and checks for VIPs arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Handles guest complaints and other related problems and reports on the Assistant Managers log book.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- Follows up in credit check report, liaise with credit manager.
- To responsible for front office operation during the absence of Front Office Manager