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Assistant Manager eCommerce

  • Posted by Jazz
  • 2021-07-01 09:41:31
  • Faisalabad
  • Rs45,000.00 - 55,000.00 / Month
Expired on August, 15 2021
  • Manages KPI’s for calls/ email interactions to develop the customer experience on and off-line. Debriefs with manager weekly and conducts monthly recaps.
  • Monitors Order Processing Team, to ensure timely process of all orders/ returns, etc.
  • Facilitates upcoming and ongoing projects, and test new developments to better the customer experience online.
  • Tracks and analyzes sales results from newsletter and social media traffic.
  • Optimizes internal workflows to increase speed and efficiency. Prioritizes tasks to ensure increased productivity and project management.
  • Manages corporate orders in coordination with customer.
  • Oversees on-boarding and training of new customer service specialists.

Key Requirements

  • 1-3 years in a supervisory role or e-commerce/ customer service position.
  • Bachelor’s Degree.
  • Strong understanding of the digital landscape and products.
  • Confident to resolve customer complaints and handle escalated inquiries effectively.
  • Ability to effectively delegate, follow up and communicate with all levels of the organization.

Type:
Contract
Availability:
Full time
Views:
33
Salary:
Rs 45,000.00 - 55,000.00 / Month
Contact Name:
Jazz

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